Cancellation & Refunds
Custom Printed Goods - Refunds, Returns and Reprints
It is not possible to return custom printed products for a refund other than in the event of:
- An order being produced to the wrong order specification
- An order not meeting an acceptable standard
In either of these cases, we may (at our discretion) reprint free of charge. Any errors in printing must be reported via e-mail to [email protected]. Please make sure to include your job ID number in the subject line.
In order to qualify for a full refund, you will need to email us within 3 days of order receipt. We may also require you to return your order and/or provide photographic evidence of the issue with your order.
Order Cancellations
It is not possible to cancel an order once you have received your order confirmation.
Refund Process
We will notify you of any refund due to you via email within a reasonable period of time and will usually process the refund due to you within 10 days of the day we confirmed to you that you were entitled to a refund.
We will refund the price of a defective product in full, together with:
- Any applicable delivery charges
- Any reasonable costs you incur in returning the item to us